If your servicing agent has left, moved on or is hard to reach, you can ask for a new one. Our team can look after your plan from here, so there is a person to call when it matters.
This page is only for people who hold an IncomeShield plan from Income Insurance: Enhanced IncomeShield, the IncomeShield Standard Plan, or the older IncomeShield plan. If one of these is familiar, it is worth a short conversation.
The person who sold you the plan is no longer in the industry, and nobody has been in touch since.
Calls and messages go unanswered, and you are left to work out claims and renewals on your own.
Which plan and ward class, whether you have a rider, and what you pay in cash versus MediSave.
For yourself or a parent. It is the moment you most want someone who knows your plan.
Changing who services your plan is not the same as changing your plan.
Moving to a different Shield plan usually means being underwritten again, and a condition you are covered for today may be excluded on a new plan. We look at that with you first, and we will tell you plainly if keeping your current plan is the better choice.
Tell us which plan you have and what you need help with. Your policy documents help, but you do not need them to start.
We go through your cover with you in plain English: plan, ward class, rider, and how your premiums are paid.
If you would like our team as your servicing representative, we help you complete the request to Income Insurance. The change is subject to Income Insurance's approval.
Changing your servicing representative does not change your plan. Your cover and premiums are set by your plan and by Income Insurance, not by who services it.
No. The main plan can be paid with MediSave: the MediShield Life part in full, and the additional private cover up to the Additional Withdrawal Limits. Riders are not approved for MediSave use, so they are paid in cash.
Yes. Choose "Not sure" on the form. We will go through your policy documents with you and work it out together.
This page is only for IncomeShield policyholders. If you would like to talk about your will or an LPA instead, start here.
Leave your name and number and our team will call you back. No obligation, and nothing changes unless you ask for it.
Income Insurance, IncomeShield and Enhanced IncomeShield are names of Income Insurance Limited. This page is not issued or endorsed by Income Insurance Limited. Any change of servicing representative is subject to Income Insurance's approval. This page is general information, not advice on your particular policy.
